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Success stories from charities who've used this process

Hear how other charities have put this process into practice to create successful services and products

Don't just take our word for it that the processes and tools that you'll find in the Digital Toolkit really work - here are some case studies from charities who've followed the process on previous programmes and created successful services and products.

  • Service Recipes: a collection of practical guides from charities who've created services or products
  • Learn how SafeLives and On Our Radar worked with young people to design and develop the Draw the Line mobile platform. Here's a quote from the article:
    • "The 'discovery' phase took us across the country to school assembly halls, classrooms and youth groups, where young people sketched out relationship journeys as comic strips, raised issues using role play and then, in a critical moment for the design, used chalk to draw lines on their school floors to show the confusion they felt around what constituted abuse. As lockdown hit, just ahead of the development phase, we shifted online to form a vibrant online youth steering committee and we moved their energy into co-design, lifting the learning from both the survey and the discovery sessions to form the building blocks of a youth-designed tool." Libby Drew, the director of On Our Radar
  • Hear from Hestia about their experience of changing direction based on what they learnt about their users. Here's a snippet:
    • “The biggest learning for us has been about spending time in the discovery and research phase,” Eve Critchley said. “You may have an assumption about what you need to do, but that’s just an assumption, until you have tested it out.” In Hestia’s case, this is exactly what happened. The charity initially planned to develop a tool that would provide support for perpetrators who wanted to change their behaviour, but as they researched this, it became clear this idea, although valuable, was not feasible.
    • Check out the User Research tool to start your own research
  • And a summary of lessons learnt by CAST through delivering Tech for Good programme, including the importance of having dedicated time and space to do this work and how crucial project communication is. Here's a quick snippet:
    • "A crucial aspect of the programme is supporting teams to communicate their learnings and progress at key stages to internal and external stakeholders. We did this through playbacks, where project leads developed short structured presentations to share internally and with the rest of the cohort." Charné Tromp, Service Designer at CAST
    • Check out the Playback tool on the Digital Toolkit