What is it good for?
- Understanding of the behaviours and needs of people who are affected by the challenge your project is addressing
When to use it
Get the tool
Make a copy of the worksheet and get started:
How to use it
User research — talking to the people who interact with your organisation or service — is crucial to the design process. Through one-on-one interviews, you can learn about their behaviors, challenges, and needs. This allows you to create services or products that truly address their requirements.
This approach prevents us from building solutions based on assumptions that don't match users' actual needs.
"I'd been confident I had a good grasp of what our users needed... How wrong I was. I knew very little about what our users really want and need from us." Rachel Townley, Product Manager Action for Children
Start by preparing interview questions based on your Knowledge Board findings, then schedule at least five interviews with your chosen users.
Above you'll find a User Research Worksheet with all the steps you need to get started with your user research. Simply make a copy of the worksheet, and you're ready to go!
Further reading
- Example and resource for post interview participant care
- Neontribe's reflections on safeguarding and wellbeing in user research. Neontribe is a digital agency working in user research, software development and design.
- And some thoughts on ethics in user research, also from Neontribe.