Use these to find out what good looks like when creating a digital service.
A guide to creating positive, equal and productive relationships with your team.
Share how you work, including resources you create, with colleagues and other organisations.
Here are some ideas for meetings or activities you can plan to set your project up for success.
Figure out who you need to keep informed and involved, and how.
Clarify the main challenge or problem you're trying to address
Map out what you and your team know about your challenge and uncover what you need to find out first
Track down insights and research that's already out there to build your understanding of the problem
Learn about your users’ needs and create useful solutions
Sort and organise the data you've gathered to draw out insights
Visualise how your users find and use your services. Highlight challenges the user faces
Turn your insights into user needs statements
Switch from thinking about a problem to thinking about ideas and solutions
Share all you've learned in the Discover phase and get the team ready for thinking about solutions
A quickfire activity to help you and your team get creative with your solution ideas
Use this tool to help you prioritise your ideas
Think about potential consequences of a product or service to prioritise your ideas
Explore tools that already exist to avoid duplication and save time and money
Create some quick tests to see how well your ideas meet your users’ needs
Share all you've learnt in the Define phase and get the team ready for developing the solution
Explore what skills and capabilities you have in your organisation
Tools to help you find a good digital partner - and keep them
Before building something from scratch, you might be able to reuse something that already exists
Create a service map to figure out how your product will be used by users and staff
Having a sharp elevator pitch will sum up your product or service and help you get buy-in at all levels